Chelsea Carpet Cleaners Privacy Policy
This Privacy Policy explains how Chelsea Carpet Cleaners collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Chelsea Carpet Cleaners customers, former customers and prospective customers within our service area, as well as individuals who contact us to request information, quotations or appointments for carpet, upholstery or related cleaning services. It covers personal data collected through telephone enquiries, in-person interactions, online forms, messaging services and any other means by which you choose to interact with us.
Data Controller
Chelsea Carpet Cleaners acts as the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
Personal Data We Collect
We only collect personal data that is relevant and necessary for the provision and administration of our services. The categories of data we may collect include:
Identification and contact details, such as your full name, residential or business address, billing address, and preferred methods of contact. Service details, including property access instructions you provide, details of the areas or items to be cleaned, photographs you choose to send of carpets or upholstery, and any relevant notes about the condition of items or special requirements. Booking and transaction information, such as requested services, dates and times of visits, booking history, invoices, payments received, refunds and any discount arrangements. Communication records, including information you provide when you contact us by phone, online form or other communication channels, as well as records of our responses. Technical information, such as basic device or browser data and interaction data associated with online enquiries, where applicable and to the extent required for the functioning and security of our website or booking tools.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking or use our services. This may occur when you provide information by telephone, in person, via an online form or through other communication tools you choose to use.
We may also obtain certain information from third parties where you have given your consent or where it is otherwise permitted by law, for example when a managing agent, landlord or employer books services on your behalf and provides your contact details and property information so that we can complete the work.
Purposes and Lawful Bases for Processing
We process your personal data only where a lawful basis applies. The main purposes and corresponding lawful bases are:
To provide and manage our services: This includes processing enquiries, providing quotations, arranging and carrying out cleaning services, issuing invoices, receiving payments and managing customer accounts. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you: We use your contact details to respond to enquiries, confirm bookings, provide service updates, request feedback and handle customer support. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relations and service quality.
To manage our business operations: We may use personal data for internal administration, record keeping, financial reporting, staff training and quality assurance. The lawful basis is our legitimate interests in operating and improving our business, balanced against your rights and expectations.
To comply with legal obligations: We may process and retain certain data to meet tax, accounting, regulatory and legal compliance requirements. The lawful basis is compliance with legal obligations.
Marketing communications: Where you have provided your consent, or where permitted by law based on our legitimate interests, we may use your contact details to send you limited information about similar services and special offers. You can opt out of marketing at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal and regulatory requirements.
In general, customer and booking records, including invoices and payment information, are kept for a period aligned with applicable limitation periods and tax and accounting requirements. Communications and enquiry records may be retained for a shorter period, where they are no longer required for ongoing service, dispute resolution or our legitimate business interests.
When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that it can no longer be associated with an identifiable individual.
Use of Processors and Third Parties
We may use carefully selected third-party service providers to support the operation of our business. These providers may act as data processors on our behalf. Examples include providers of booking or scheduling tools, payment processing services, invoicing or accounting systems, secure electronic storage and backup, and communication platforms.
Where we engage processors, we do so under written contracts that require them to process personal data only in accordance with our instructions, to maintain appropriate security measures and to comply with applicable data protection laws. We do not permit our processors to use your personal data for their own independent purposes.
We may also share limited personal data where necessary with other independent data controllers, such as professional advisers or public authorities, but only where required by law, to establish or defend legal claims, or where it is otherwise lawful and proportionate to do so.
International Transfers
Where we use third-party service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, standard contractual clauses or other lawful transfer mechanisms as required by data protection law.
Data Security
We take reasonable and proportionate technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures may include restricted access controls, secure storage, password protection, staff training and procedures for handling suspected data incidents.
While we strive to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take care when providing information and to notify us promptly if you suspect any misuse of your data related to our services.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data:
The right of access: You may request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is used.
The right to rectification: You may request that inaccurate or incomplete personal data we hold about you is corrected or updated.
The right to erasure: You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.
The right to restrict processing: You may request that we restrict our use of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
The right to data portability: You may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller where technically feasible and legally required.
The right to object: You may object to our processing of your personal data based on our legitimate interests, including profiling based on those interests, and you may object at any time to the use of your data for direct marketing.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact Chelsea Carpet Cleaners using the contact details provided on our website or in our customer correspondence. We may need to verify your identity before responding to certain requests, to protect your privacy and the security of your data.
We aim to respond to all valid requests within the time periods required by law. If you are not satisfied with our response, you also have the right to lodge a complaint with the relevant data protection supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. Any significant changes will be communicated by updating the date of the latest version and, where appropriate, providing additional notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.